Whenever possible, Fibbl displays a banner in the Virtual Try-on and Augmented Reality Placement experience with product information about the product the end-consumer is testing and exploring. This guide walks you through what to do if it doesn't appear in your VTO/AR experiences.
The conditions for having a visible banner with product information are as follows:
The 3D model has a matching ID to the relevant product, which is found in an imported and active product catalog.
The catalog(s) that the product is in has a set locale.
The embed script on the web page contains the locale parameter, and its value matches the catalog's locale.
Already found the problem? Good! If not, take a look at this 1 minute video.
If that still doesn't do the trick, don't hesitate to reach out to us via the chat in the platform or via email help@fibbl.com. ✌️