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Troubleshoot why the product banner is not displayed
Troubleshoot why the product banner is not displayed

A step by step troubleshooting guide

Mattias Österberg avatar
Written by Mattias Österberg
Updated over a week ago

Whenever possible, Fibbl displays a banner in the Virtual Try-on and Augmented Reality Placement experience with product information about the product the end-consumer is testing and exploring. This guide walks you through what to do if it doesn't appear in your VTO/AR experiences.

The conditions for having a visible banner with product information are as follows:

  1. The 3D model has a matching ID to the relevant product, which is found in an imported and active product catalog.

  2. The catalog(s) that the product is in has a set locale.

  3. The embed script on the web page contains the locale parameter, and its value matches the catalog's locale.

Already found the problem? Good! If not, take a look at this 1 minute video.

If that still doesn't do the trick, don't hesitate to reach out to us via the chat in the platform or via email ✌️

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